What set’s us apart from competitors is our business model, and the fundamental core competencies that allow us to effectively address all dimensions of a customer’s unique DM – Environment, Assets and Costs.
Laser Technologies Document Infrastructure managed service customer-centric model is based on established best practices, and remains unequaled in the quality, scope and value it delivers to our customers. We are the only organization in the market focused exclusively on delivering customer-centric, optimized DM solutions as a discipline. It’s our core competency, and it’s all we do.
If you are in the market for a Document Infrastructure solution, or even if you just started learning about managed services and how it impacts your business, you probably know that many of the large office equipment manufacturers and resellers offer variations on a managed print services model that primarily address the Assets dimension of your Document Infrastructure. Hardware-centric providers are primarily motivated to develop solutions around their own, or chosen brands and technologies. However hardware assets and related components are only one dimension of Document Infrastructure. Hardware-centric providers are focused primarily on an agenda of placing new assets and are likely discounting, or even disregarding the other important dimensions of Document Infrastructure – the overall Environment, workflows and Costs.
You may also be working with, or have considered working with a company that provides service and supplies for your document output fleet on a contracted basis. They typically have access to more than one equipment manufacturer, so they are typically more objective than an office equipment company. And they can probably adequately service and repair equipment, and provide supplies.
What they generally lack is the skill and experience to look deeply into your business and processes, examine and evaluate all aspects of how Document Infrastructure impacts your business, propose and implement holistic solutions, and then manage and continuously improve them over time.
Finally, there are also consulting companies in the market that offer comprehensive Document Infrastructure assessment services and solutions architecture. One advantage of this type of provider is that they are generally more objective in component recommendations than a hardware manufacturer, and will recommend the best combination of products and technologies for an individual customer’s environment. The disadvantage with consultants is they typically only provide a paper roadmap. They may recommend or offer to work with implementation partners, but at the end of the day they are not accountable for implementing solutions, managing them on an ongoing basis, or continuously improving them to align with constantly changing business needs